Terms of service

Using this store

These conditions cover browsing and using LumaWarmer. Purchases are also governed by the Terms of sale. Use this site lawfully and provide accurate information when placing an order or contacting us.

Acceptable use

Do not interfere with the operation or security of the store, misuse other people’s personal information or reproduce protected content without permission. You remain responsible for the information you submit and for using authorized payment methods.

Information and availability

We aim to keep product and service information accurate. Contact us about unclear or contradictory details before ordering. Maintenance and technical interruptions may affect availability. Errors affecting an existing order are handled under the Terms of sale and applicable law.

Privacy and external services

Our privacy information describes how store data is used. External services linked from the site have their own conditions. Shopify provides the commerce platform; Novaxia LLC is the merchant.

Rights and contact

Nothing here removes a consumer right or liability that cannot legally be excluded. Contact us about a concern so we can work towards a resolution.

Novaxia LLC
8206 LOUISIANA BLVD NE, STE A #8769
ALBUQUERQUE, NEW MEXICO 87113, United States
Email: warmerluma@gmail.com
Telephone: +1 520 727 8154

Deliveries to the United States and Australia

Orders are shipped from China to the United States and Australia. Orders are processed within 1–2 business days, followed by an estimated 7–10 business days in transit after dispatch. Estimated arrival is 8–12 business days from ordering, including processing. Business days are Monday to Friday, excluding applicable public holidays. Tracking details are sent by email after dispatch.

Available shipping services and charges are shown at checkout before payment. Delivery estimates may be affected by customs, holidays, weather or carrier disruptions. Contact warmerluma@gmail.com if your order is late, damaged or missing.

Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our voluntary change-of-mind return period does not limit these rights.