Returns & refunds

A little time to decide

For orders delivered to the United States or Australia, our voluntary change-of-mind policy lets you request a return within 14 calendar days, counted from the day after delivery; for split deliveries, from receipt of the final item. Notify warmerluma@gmail.com and identify the order and product. You do not need to give a reason. Dispatch your return within 14 calendar days after notifying us. This voluntary policy is additional to applicable consumer rights.

Inspecting and packing

You may inspect the lamp to assess its nature and functioning. Keep the components and packaging, avoid modification or use beyond necessary inspection and pack it securely. These conditions do not remove rights for faulty or incorrectly described goods.

Return postage

You pay tracked return postage if you change your mind. We pay any return required for a damaged, faulty or incorrect item, by arranging a label or collection or agreeing reimbursement. We charge no restocking or handling fees. Contact us first for the correct destination and instructions; do not send parcels to the registered company address.

If something is wrong

Send the order number, a description of the problem and photographs where available. Let us know promptly about transit damage, ideally within 48 hours; this is not a deadline for your legal rights. Do not use a damaged or unsafe lamp. For a faulty, damaged or substantially misdescribed item reported within 30 days of delivery, we offer a full refund, including original standard delivery charges, without limiting longer rights under applicable law.

Refund timing

For eligible returns under the 14-day policy, we refund without unnecessary delay and within 14 calendar days of receiving the goods or reliable evidence of return dispatch, whichever occurs first. The refund includes applicable taxes for the returned item. Change-of-mind return postage is not reimbursed. Refunds use the original payment method and currency where possible. Your payment provider may need approximately 5–10 business days to display the credit.

Cancellation or a different model

Contact us immediately to request a change or cancellation. We will check whether the order can be stopped before dispatch. Once shipped, use the returns process. We do not provide direct exchanges: request an eligible return and order the alternative separately. This does not restrict remedies for faulty or incorrect goods.

Contact

Novaxia LLC
8206 LOUISIANA BLVD NE, STE A #8769
ALBUQUERQUE, NEW MEXICO 87113, United States
Email: warmerluma@gmail.com
Telephone: +1 520 727 8154

Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our voluntary change-of-mind return period does not limit these rights.