Terms of sale

Your seller

LumaWarmer, also known as Luma, offers candle warmer lamps through this store. Novaxia LLC operates the brand and is the seller of your order. These terms apply together with our delivery information and returns policy.

Choosing your warmer

Review the selected model, finish, dimensions, candle clearance, plug and voltage compatibility, warming bulb requirements and included components. Features such as timers, dimming or adjustable height apply only where expressly stated for that model. Styled photographs illustrate placement; a candle or accessory is included only if the product description says so. Contact us if a specification needs clarification.

Descriptions and finishes

Screen settings and lighting can affect the appearance of color. Wood grain, stone veining and other natural finishes can vary between pieces. Variation does not remove your remedies for an item that is faulty or substantially differs from its description.

Prices and payment

The displayed currency identifies the price. The final checkout sets out the items, taxes, delivery charges and any applicable discount before payment. Use accurate billing and shipping details and a payment method you are entitled to use. Payment verification may be necessary to protect against unauthorized orders.

Order confirmation

Check the contents and total before submitting. An acknowledgement is sent to the email supplied. Tell us promptly about an incorrect address or selection. If a product becomes unavailable or an important error affects an order, we will explain the options. We will not raise the agreed price or replace it with a materially different item without agreement. Payments for cancelled unfulfilled items will be returned.

Delivery — United States and Australia

Orders are shipped from China to the United States and Australia. Orders are processed within 1–2 business days, followed by an estimated 7–10 business days in transit after dispatch. Estimated arrival is 8–12 business days from ordering, including processing. Business days are Monday to Friday, excluding applicable public holidays. Tracking details are sent by email after dispatch.

Available shipping services and charges are shown at checkout before payment. Delivery estimates may be affected by customs, holidays, weather or carrier disruptions. Contact warmerluma@gmail.com if your order is late, damaged or missing.

See our shipping policy for tracking and delay procedures.

Using a candle warmer

Use only with a compatible jar candle and the bulb and electrical supply specified for your model. Keep the wick unlit. Place on a stable heat-resistant surface, away from water and flammable objects and beyond the reach of children and pets. Switch off after use. Unplug and allow the bulb, lamp and wax to cool before cleaning or moving. Follow the supplied instructions. Do not use a visibly damaged lamp.

Returns and cancellations

A voluntary change-of-mind return may be requested within 14 calendar days after delivery. After notifying us, send it back within 14 calendar days. Change-of-mind return postage is paid by the customer; required returns for faulty, damaged or incorrect goods are paid by us. No restocking or handling fees apply. Contact us before returning an item. See the returns policy for eligibility, refunds and cancellation requests.

Your rights

Any separate commercial warranty must be expressly stated. These terms do not restrict remedies, warranties or liabilities that cannot legally be excluded. Contact us with the order number if something is wrong; applicable complaint processes and courts remain available. The terms in force at purchase govern that order.

Company and contact

Novaxia LLC
8206 LOUISIANA BLVD NE, STE A #8769
ALBUQUERQUE, NEW MEXICO 87113, United States
Email: warmerluma@gmail.com
Telephone: +1 520 727 8154

Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our voluntary change-of-mind return period does not limit these rights.